Success Stories SSQ-APIG : Deves Insurance
How IBMi propelled “Deves” to become Thailand’s No. 1 digital insurance company
Deves leveraged IBM i and SSQ-APIG to modernize their legacy AS400 system, enabling fast, real-time API integrations and cutting-edge digital offerings. This allowed Deves to reduce time to market by 20x, lower costs by 80%, and vastly improve efficiency, supporting its transformation into Thailand’s top digital insurer. The solution powers features like location-based repair shop searches on the Deves Dee app, enhancing customer experience and operational agility.
Deves Insurance
Deves Insurance is a prominent provider of non-life insurance services, catering to both individual and business clients. Deves Insurance offers a comprehensive range of policies, including motor, fire, marine, health, travel, and accident insurance. The company stands out for its expertise in the Thai insurance industry, focusing on delivering comprehensive coverage and responsive claims services tailored to meet the needs of individuals and businesses.
Industry
Insurance
Company Size
Large
Location
Bangkok, Thailand
IBM i was the organization’s overlooked key to success in digital transformation
• 20x faster time to market
• 80% lower implementation cost
• 33X better performance than RPA speed
Deves was facing substantial issues with their languishing and inflexible core technology, which was holding back their business operations. Its system was incapable of serving its customers and business partners that were using more advanced technologies such as cloud and mobile applications. Top management faced a dilemma; either upgrading and keeping AS400 or investing USD 10 million to migrate to a new core application, that would not only take at least 4 years but also with no guarantees of success.
Legacy Hardware and Operational Silos Hinder Deves’ Adaptability to Modern Tech
Although AS400 is very stable and secure, Deves was using an old hardware version, which no longer had spare parts available, and it was critical to update the AS400 core insurance application. Additionally, Deves had many IT operational silos, resulting in a great deal of redundancies and repetitive manual work. Furthermore, while Deves had a lot of tested and trusted applications running on AS400, they were unable to serve customers and partners with new business requirements based on modern technologies like cloud computing and mobile apps.
SSQ-APIG Drives Digital Transformation for Deves with Real-Time, User-Centric Features
Deves decided to upgrade both the hardware and software on AS400 and integrate existing applications with many other newer technologies (application, data, and devices).
SSQ-APIG Platform provided Deves the ability to integrate and orchestrate its existing business logic residing in IBM i applications with other technologies such as APIs, mobile applications, relational databases, and even RPAs to develop new digital offerings.
With SSQ-APIG, Deves was able to innovate user-centric features in all of their digital offerings.
For example, SSQ-APIG allows customers to search for the nearest auto repair shops using their phones. With just one click on the Deves Dee app, APIs created on Hyer-Integration will connect to the AS400 to retrieve the repair shop information, then to the MS SQL database for GPS positions, and finally to Google Map APIs to calculate the driving distance to each repair shop from the user’s current location. All of this information will be displayed on the mobile app in real time.
S2 SSQ-APIG Platform helped Deves to fully leverage the reliability and strengths of IBMi, through integration with other applications, to digitally transform it’s customer service operations. By creating an integration platform, and consequently new digital capabilities, Deves is now able to run an agile business.
As a result, Deves is one of Thailand’s leading general insurers, capable of providing real-time digital services via mobile applications (Called “Deves Dee”, available on Apple App store and Google Play Store) and able to digitally integrate with business partners by creating real-time APIs within a few days.