Success Stories SSQ-APIG : Metro Systems
Metro Systems Accelerates Approvals with SSQ-APIG, Cutting Delays & Driving Efficiency
Metro Systems accelerated document approvals by using SSQ-APIG to automate and simplify its IBM i-based ERP process. A new API-powered web application now enables real-time approvals, reducing delays and boosting overall operational efficiency.
Metro Systems
Metro Systems Corporation Public Company Limited (MSC), is a prominent IT solutions provider. The company specializes in digital infrastructure, cloud, cybersecurity, and IT services, offering advanced technology solutions that span sectors like server and storage infrastructure, digital printing, big data, and workforce collaboration. MSC serves a variety of industries, delivering tailored digital transformation solutions across Thailand.
Industry
IT Services and IT Consulting
Company Size
Large
Location
Bangkok, Thailand
A Slow Approval Process Stalls Operations
Metro Systems relied on an ERP application hosted on IBM i to manage business processes. Management needed to approve documents through an outdated, emulated user interface on IBM i, which was inefficient and time-consuming.
Cumbersome User Interface Delays Crucial Document Approvals
The approval process required management to navigate through multiple steps just to approve a single document. The user interface was not designed to handle bulk approvals efficiently, causing significant delays. This slow approval process led to bottlenecks in business operations, making it hard to meet service timelines.
SSQ-APIG Empowers Management with Streamlined, Real-Time Approvals
SSQ-APIG provided Metro Systems with a solution by developing APIs that automated the request and approval process on IBM i. A new web application allowed end users to request approvals, triggering automatic email notifications to managers. Managers could then review and approve all pending requests in a single view, improving the speed and convenience of the process.
Faster Approvals, Greater Efficiency
With the new request and approval system, document approvals moved significantly faster, allowing management to process approvals from anywhere in the world. This dramatically improved the flow of business transactions, boosting overall efficiency and enabling Metro System to deliver services without unnecessary delays.